Case Studies |  |  | Within a couple of weeks of the Tranzform consultant joining us, we not only had our strategy, and our major projects agreed, we also had our communications, engagement, stakeholder and change strategy and plans developed. Michael Jamieson, GM Risk Management and Compliance, Commlnsure |  |
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Strategic Options Analysis | These Case Studies represent recently completed examples of work involving Strategic Options Analysis. The common theme here is to select the right projects to deliver your strategic intent so that you can really know which is the best option for investing your organisation's money. If the summaries below relate to issues that you face in your organisation, then you can click on the link below to receive a full copy of these Case Studies.
Large retail bank: This client wanted to reduce their cost-to-income ratio from over 50% to 42%, focusing on cost reductions across all major areas, while increasing service levels and customer satisfaction. Multiple options were analysed as input to the creation of a consistent strategy across the business. Elements of the value proposition included the transfer of the delivery risk to the partners, the application of utility pricing advantages, and the implementation of processes benchmarked against global best practice with supporting technology.
Mortgage Outsourcer: This client offers a full range of outsourcing services to the mortgage industry including mortgage preparation, discharge, post settlement servicing and custody. The acquisition of three other mortgage processing firms required consideration of options and development of a high-level roadmap in order to gain agreement on a new business operating model for the merged entity. We created an organisational structure to support the business through the integration and adopted a fast-track approach to deliver maximum benefits without disrupting the existing client base. The initiative allowed for reduced business costs without detrimentally impacting the growth strategy of the business. This resulted in the amalgamation of the separate business groups, the closure of a processing site and the reduction of about 100 staff across the business.
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