Case Studies |  |  | Within a couple of weeks of the Tranzform consultant joining us, we not only had our strategy, and our major projects agreed, we also had our communications, engagement, stakeholder and change strategy and plans developed. Michael Jamieson, GM Risk Management and Compliance, Commlnsure |  |
|  | | |  | | Requirements Reviews | These Case Studies represent recently completed examples of work involving analysis of Business Requirements. The common theme here is to ensure that the requirements clearly express what the business really needs and offer measurable outcomes which are linked to the organisation's strategies. If the summaries below relate to issues that you face in your organisation, then you can click on the link below to receive a full copy of these Case Studies.
Wealth Manager: This client asked us to review their growth strategy, which included plans for a centre to train new sales recruits. Our review of the requirements led the client to a better understanding of their real needs, which had more to do with recruiting salespeople with higher capability to "win" and service clients more immediately. We helped the client generate a range of immediate solutions and to breakdown larger solutions into "chunks". A decision matrix (“impact analysis”) was created for prioritisation of each solution and this was then used to choose the most valuable work to deliver.
Insurance Firm: This client wanted an analysis of requirements to establish a fully-functional Call Centre. Prior to establishing a new Call Centre of 30 staff to handle insurance claims, we emphasised the need for clear and measurable requirements to preserve this client's commitment to exemplary customer service. Structured and sustainable solutions with inbuilt review and continuous improvement strategies were then developed, as well as an implementation strategy (including staff engagement and communication strategies) that resulted in a successful launch and operation of the Call Centre.
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