Case Studies |  |  | Within a couple of weeks of the Tranzform consultant joining us, we not only had our strategy, and our major projects agreed, we also had our communications, engagement, stakeholder and change strategy and plans developed. Michael Jamieson, GM Risk Management and Compliance, Commlnsure |  |
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These Case Studies represent recently completed examples of work involving Cutlural Assessments. The common theme here is the need to have your people embrace and manage change so that you get their real buy-in and commitment. If the summaries below relate to issues that you face in your organisation, then you can click on the link below to receive a full copy of these Case Studies.
Travel Firm: This assignment involved developing a “customer first” culture for a leading organisation in the travel sector. Key to the success of this project was the implementation of a communications campaign that enforced the importance of a customer-led culture. The project improved the customer service culture, morale and confidence, and helped build stronger relationships and trust with all internal and external audiences.
General Insurer: This client is widely regarded as a high performer, but realised that major changes were needed in their core processes, information technology, client service capability and corporate culture to remain competitive in the future. The key internal stakeholders needed to be engaged and committed to the change imperative, without causing undue business disruption. Using the Organisational Culture Inventory, a team development program was implemented to develop teamwork and a high performance culture within the project team. New roles required by the "future state" business model were developed, as well as competency profiles and a new recruitment process. As a result, key members of the project team developed their change leadership skills and were more confident and capable in influencing, communicating and engaging stakeholders about change on a continuous basis.
Food Manufacturer: This client operates in a mature market with little opportunity for growth. Due to increased pressure from two major retail distribution channels to reduce product prices, the client embarked on a major organisation restructure and business improvement program. In order to align employee capabilities and expectations a change management support program was designed and implemented for all middle management, supervisors and staff to enable them to implement new business objectives and practices. By investing in the personal growth of their employees, the company achieved a flow-on benefit in their increased professional efficiency and effectiveness. Financial benefits included achievement of cost efficiency and savings targets in most areas of operations.
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