Case Studies |  |  | We had a very large project that was at risk and the high-calibre Tranzform team was the key to success in its turnaround. Michael Sammells, Chief Financial Officer, Medibank Private |  |
|  | | |  | | | | Change Management | These Case Studies represent recently completed examples of work involving technicques for building greater commitment of your people to change. The common theme here is to encourage a closer dialogue between your stakeholders and the project team so that all parties are really commited to delivering successful business outcomes. If the summaries below relate to issues that you face in your organisation, then you can click on the link below to receive a full copy of these Case Studies.
Essential Services Agency: This client needed to "kick-start" a process of organisation and culture change within its IT division. The initial focus was on staff morale and communications to address issues arising from their historical "command and control" approach. Our consultant initiated a program of culture change through improved people management processes. The program incorporated a culture survey, psychometric testing, and a Work and Development Planning process, together with intensive training for managers and ongoing coaching and counselling. As a result, the IT division became the "star branch" with a high level of morale that other divisions sought to emulate.
Major Media Firm: This assignment involved: planning and facilitating workshops to align executive stakeholders around future strategic direction/critical issues; re-scoping the project to deliver ROI back to the business by highlighting business and change risks if the project scope remained as an "IT upgrade" only; reducing project risk by assessing and highlighting training resource issues and mitigating change management resource shortfalls; equipping the business with reusable tools and frameworks such as Change Impact Assessment, Stakeholder Mapping and Management, Communications Planning, Training Needs Assessments.
NSW Government Department: This client was formed by bringing together three separate Government entities and had to operate with a multiplicity of standalone systems to address their finance, HR and payroll needs. The lack of integration between the systems meant that accurate information management and reporting was virtually impossible and required significant manual intervention. Their aim was to have only one system for each of customer management, electronic records and document management, workforce management, HR/payroll, occupational health and safety, and finance – all on one network and all closely integrated. This ambitious initiative impacted every employee, with some people having to familiarise themselves with as many as three or four new systems. We addressed the many project challenges with an integrated approach for change management and training. The demand on business resources was kept to a minimum during the project and training programs were delivered efficiently. Most importantly, staff viewed the system changes as part of one overall program with a common goal – to improve information management.
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